Why feedback matters..

We want every client to have a great customer service experience. The only way we can find out if this happens, is by asking you.

This is very important to us – so we hope you feel able to share your experience with us.

Hundreds of clients share their feedback with us every year, and it helps shape our staff training, how we answer the telephone, what changes we make, and so on. We really do read each and every single feedback form.

So, as you can see, your experience matters to us.

Today we thought we’d share some positive feedback received from a client about their experience with our Property Team. This transaction was particularly  difficult and, with the clients permission, we would like to thank Kim Thurston, a Residential Conveyancer in our Property Team.

“Thanks for all your hard work with the sale and purchase process over the last few months, your assistance was invaluable. I will be recommending you to friends and family when dealing with any other conveyancing work in the future based on your efficient service and excellent professionalism in some difficult circumstances”. Andrew


Kim Thurston, Residential Conceyancer